Effective Date: 19-Sep-2024

Thank you for shopping with Achlana. We strive to provide high-quality women’s dresses and exceptional service. If you are not entirely satisfied with your purchase, please review our refund policy outlined below.

1. Returns and Exchanges

• Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact. Returns must be initiated within 14 days from the date of delivery.
• Non-Returnable Items: Certain items, such as sale items or items marked as non-returnable, are not eligible for returns or exchanges.

2. Return Process

• Initiate a Return: To start the return process, please contact our customer support team at support@achlana.com or call us at 0317-6664158. Provide your order number, reason for return, and any supporting photos if applicable.
• Return Shipping: Once approved, you will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

• Processing Time: Refunds will be processed once we receive and inspect the returned item. Please allow 5-7 business days for the refund to be reflected in your original payment method.
• Original Shipping Fees: Shipping fees are non-refundable, and return shipping costs will be deducted from the refund amount unless the return is due to an error or defective item.

4. Exchanges

• Availability: Exchanges are subject to stock availability. If you wish to exchange an item, please contact us to check if the desired item is available. If not, you may opt for a refund instead.

5. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, please contact us immediately at support@achlana.com or call 0317-6664158. Provide a description of the issue and any supporting photos.
• Resolution: We will arrange for a replacement or refund based on your preference, and return shipping costs will be covered by us.

6. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer support team:

• Email: support@achlana.com
• Phone: 0317-6664158

Thank you for choosing Achlana. We appreciate your business and look forward to serving you again.