Shipping Policy
Effective Date: 19-Sep-2024
Thank you for shopping at Achlana! We are committed to providing you with an excellent shopping experience, including prompt and reliable shipping. Below are the details regarding our shipping policies:
1. Shipping Methods and Rates
- Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated at checkout based on the weight and size of your order.
- Expedited Shipping: Delivery within 2-3 business days. Additional charges apply and are calculated at checkout.
- Orders are processed within 1-2 business days after payment confirmation.
- Please note that processing times may vary during peak seasons or promotional periods.
- We currently ship to addresses within Pakistan. Unfortunately, we do not offer international shipping at this time.
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier’s website.
- If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer support team immediately at support@achlana.com or call us at 0317-6664158. We will assist you in resolving the issue as quickly as possible.
- Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.
- Shipping costs are non-refundable. If you return an item, you will be responsible for the return shipping costs.
- For information on returns and exchanges, please refer to our Return Policy page.
- For any questions or concerns about our shipping policy or your order, please reach out to us at:
- Email: support@achlana.com
- Phone: 0317-6664158
