Effective Date: September 19, 2024 Welcome to Achlana! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our site at achlana.com, you agree to these Terms in full. Please read them carefully.

1. Introduction

Achlana (“we,” “us,” or “our”) operates an online store specializing in women’s dresses. By using our services, you agree to comply with and be bound by the following terms and conditions.

2. Changes to the Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting the new Terms on this page. The revised Terms will be effective from the date they are posted.

3. Use of Our Website

• You must be at least 18 years old or have permission from a parent or guardian to use our site.
• All personal information you provide must be accurate and complete.
• You are responsible for maintaining the confidentiality of your account details.

4. Purchases

• By placing an order on achlana.com, you agree to provide current, complete, and accurate purchase information.
• All prices are listed in PKR (Pakistani Rupees) unless otherwise stated.
• We reserve the right to refuse or cancel orders if fraudulent or unauthorized activity is suspected.

5. Payment Terms

• Payments must be made in full at the time of purchase via the available payment methods on the site.
• We accept payments through various methods such as credit/debit cards and bank transfers.
• If payment is not received or is declined, the order will not be processed.

6. Shipping & Delivery

• We offer delivery services within specified regions, and delivery times vary depending on location.
• Achlana will not be responsible for delays caused by third-party couriers or shipping services.
• Shipping fees are non-refundable.

7. Returns & Exchanges

• If you are not satisfied with your purchase, you may return the item within 14 days of receipt, provided the item is unused, with original tags and packaging intact.
• We reserve the right to refuse returns if the product is damaged or worn.
• To initiate a return, please contact our customer support at support@achlana.com or call us at 0317-6664158.

8. Intellectual Property

• All content on achlana.com, including images, graphics, text, and design elements, is owned by or licensed to Achlana and is protected by copyright, trademark, and other intellectual property laws.
• You may not copy, reproduce, distribute, or exploit any part of our site without prior written consent.

9. Limitation of Liability

• Achlana is not liable for any direct, indirect, incidental, or consequential damages that arise from the use or inability to use our website, including any damages caused by viruses or other harmful components.
• We do not guarantee that our website will always be available, error-free, or secure.

10. Indemnification

You agree to indemnify and hold harmless Achlana, its affiliates, and employees from any claims, damages, losses, liabilities, and expenses arising from your use of the site or violation of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Pakistan.

12. Contact Information

For any questions about these Terms, you can contact us at:

• Email: support@achlana.com
• Phone: 0317-6664158

Thank you for shopping with Achlana!